Process management in practice
Getting to know theprocedure for recording, describing, evaluating and improving businessprocesses in the context of quality management with proven methods
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  • Basic concepts of process management
  • Elements of a process
  • Analyzing SIPOC and Turtle diagram
  • Project management for recording processes
  • Process visualization
  • Risk assessment of processes
  • Process indicators and process control
  • Process audits and CIP
  • Scope of services

  • 2 days
  • Professional training facilitation
  • Training documents (PDF download)
  • Certificate of participation
  • Lunch, plus snacks and beverages during the coffee/tea breaks
  • Plenty of opportunities to exchange experiences and transfer knowledge
  • Pleasant training atmosphere with outstanding service
  • Benefit

  • Using process selection and visualization methods
  • Recognizing process risks
  • Recognizing optimization and performance potential
  • Group of participants

    Management personnel with quality responsibility


    Basics of quality management and, if applicable, ISO 9001

    Participant fee
    The participation fee is 1.150,00€ (net)